Support

Unleash the full potential of your cluster for all of your users and applications with a formal support contract for the following state-of-the-art and popular communication libraries:

  • High-Performance and Scalable MVAPICH2 Library and Its families (MVAPICH2-X, MVAPICH2-GDR, MVAPICH2-EA, MVAPICH2-Virt, and INAM). Benefits include:
    • Help and guidance with installation of the library
    • Platform-specific optimizations and tuning
    • Timely support for operational issues encountered with the library
    • Web portal interface to submit issues and tracking their progress
    • Advanced debugging techniques
    • Application-specific optimizations and tuning
    • Obtaining guidelines on best practices
    • Periodic information on major fixes and updates
    • Information on major releases
    • Help with upgrading to the latest release
  • High-Performance Big Data Libraries (RDMA-Hadoop, RDMA-Spark, RDMA-HBase, and RDMA-Memcached). Benefits include:
    • Help and guidance with installation of the library
    • Platform-specific optimizations and tuning
    • Timely support for operational issues encountered with the library
    • Web portal interface to submit issues and tracking their progress
    • Advanced debugging techniques
    • Application-specific optimizations and tuning
    • Obtaining guidelines on best practices
    • Periodic information on major fixes and updates
    • Information on major releases
    • Help with upgrading to the latest release

The following table shows the differences between the public version and our version.

Service Open Source X-ScaleSolutions
Highly Scalable Library X X
Active Development X X
Cutting Edge Features X X
Exhaustive Testing X X
Customer Portal for Issues and Training X
New Issue Response Time Best Effort Within 1 Business Day
24/7 emergency support X
Platform Specific Optimization and Tuning X
Application Specific Optimization and Tuning X
Tools for Profiling Applications X
Periodic Information on major fixes and updates (newsletter) X
Help with installations and upgrades X
On Site Hands On Training X

Contact us with information on your system size, platform/network configuration, users, and major applications to get detailed estimates for a support contract.