Support
Unleash the full potential of your cluster for all of your users and applications with a formal support contract for the following state-of-the-art and popular communication libraries:
- High-Performance and Scalable MVAPICH2 Library and Its Families (MVAPICH2, MVAPICH2-X, MVAPICH2-GDR, and INAM). Benefits include:
- Help and guidance with installation of the library
- Platform-specific optimizations and tuning
- Timely support for operational issues encountered with the library
- Web portal interface to submit issues and tracking their progress
- Advanced debugging techniques
- Application-specific optimizations and tuning
- Obtaining guidelines on best practices
- Periodic information on major fixes and updates
- Information on major releases
- Help with upgrading to the latest release
- High-Performance Big Data Libraries (RDMA-Hadoop, RDMA-Spark, RDMA-HBase, and RDMA-Memcached). Benefits include:
- Help and guidance with installation of the library
- Platform-specific optimizations and tuning
- Timely support for operational issues encountered with the library
- Web portal interface to submit issues and tracking their progress
- Advanced debugging techniques
- Application-specific optimizations and tuning
- Obtaining guidelines on best practices
- Periodic information on major fixes and updates
- Information on major releases
- Help with upgrading to the latest release
The following table shows the differences between the public version and our version.
| Service | Open Source | X-ScaleSolutions |
|---|---|---|
| Highly Scalable Library | X | X |
| Active Development | X | X |
| Cutting Edge Features | X | X |
| Exhaustive Testing | X | X |
| Customer Portal for Issues and Training | X | |
| New Issue Response Time | Best Effort | Within 1 Business Day |
| 24/7 emergency support | X | |
| Platform Specific Optimization and Tuning | X | |
| Application Specific Optimization and Tuning | X | |
| Tools for Profiling Applications | X | |
| Periodic Information on major fixes and updates (newsletter) | X | |
| Help with installations and upgrades | X | |
| On Site Hands On Training | X |
Contact us with information on your system size, platform/network configuration, users, and major applications to get detailed estimates for a support contract. Special pricing is available for educational organizations, research institutions, and HPC centers.